Taking a ‘Quality Over Quick’ Approach to Customer Support in the Pandemic

This is how Modern Fertility guides customers through the ups and downs of uncertainty

Jen Lehr is Modern Fertility’s customer experience team lead.

“My job is to learn about what our customers care about most,” says Jen Lehr, head of customer support and communications for Modern Fertility . The San Francisco-based company has built a foundation on the uncertainty that often comes with fertility…